Vizbe Terms and Conditions

1. Introduction

Welcome to Vizbe! Vizbe Technologies Private Limited (“Vizbe,” “we,” “our,” or “us”) provides the Vizbe Buyer App, Vizbe Business App, and the website vizbe.com (collectively, the “Services”). These Terms and Conditions (“Terms”) govern your use of our Services. Please read them carefully.

By registering, downloading, or using any of our Services, you agree to these Terms. If you do not agree with any of these Terms, you should not use our Services.

2. Our Services

2.1 Purpose of Vizbe

Vizbe is a communication and commerce platform built to help local Indian businesses and buyers connect efficiently. We offer two distinct mobile applications:

• Vizbe Buyer App: Helps individuals discover nearby shops, redeem offers via OTP, and keep personal chats free from business messages.
• Vizbe Business App: Enables local businesses to send bulk promotional messages, set up cashback offers, create automated birthday/anniversary messages, and communicate with customers separately from personal chats.

2.2 Limited Territory

Our Services are available only in India. You may not use our Services if you are located outside India.

3. Eligibility

To use Vizbe Services, you must:

• Be at least 13 years old (or the minimum legal age in your state);
• Have the legal capacity to agree to these Terms;
• Use a valid Indian mobile phone number and maintain updated contact details.

If you are under 18, your parent or guardian must agree to these Terms on your behalf.

4. Account Registration and Use

You must register for our Services using accurate information, including your Indian mobile number. You may receive verification codes via SMS or phone­ call to confirm your number.

You are responsible for maintaining the confidentiality of your device and account. Notify us immediately at support@vizbe.com if you believe your account has been accessed without authorization.

5. Privacy and Data Protection

We take your privacy seriously. Our use of your personal data is governed by our Privacy Policy.

Here's how we handle your data:

• We do not share or sell your personal data to third parties.
• Your data is used solely to operate and improve Vizbe's services.
• We use OTP-based verification for offer redemptions to maintain privacy and prevent fraud.
• Contact details and chats are stored securely using Google infrastructure and encrypted systems.

Please review our Privacy Policy for full details.

6. Communication With Buyers and Businesses

Through the Vizbe platform:

• Businesses can send bulk and personalized messages.
• Buyers can discover offers and receive relevant messages from businesses in their area.
• All cashback offers are verified via OTP-based redemption to prevent fraud.

Through the Vizbe platform:Vizbe may send transactional messages, service alerts, or verification prompts as needed.

7. Acceptable Use

You agree to use our Services only for lawful purposes. You must not:

• Use Vizbe to send spam, abuse, threats, or misleading content;
• Impersonate any person or business without permission;
• Use automation, scraping tools, or bots to access our platform;
• Interfere with, disrupt, or hack our systems or other users;
• Use bulk messaging features to harass or mislead buyers.

Any misuse may lead to account suspension or termination.

8. Business Features and Responsibilities

If you use the Vizbe Business App, you are responsible for:

• Ensuring all offers (cashback, birthday/anniversary messages, deals) are truthful, valid, and legal under Indian laws;
• Handling customer complaints or disputes related to your offers;
• Notifying us if your business is discontinued, closed, or transferred.

Vizbe is not liable for disputes between businesses and buyers unless caused by a defect in our Services.

9. Intellectual Property

All content on Vizbe, including our logo, UI, features, and code, are owned by Vizbe Technologies Pvt Ltd.

You retain ownership of content (messages, images, offers) you post, but you grant Vizbe a license to use, reproduce, and display it as needed to deliver the Services.

You may not copy, modify, reverse-engineer, or create derivative products based on our Services.

10. Charges and Fees

Vizbe currently offers many features free of cost, but may introduce premium business features in the future. You will be notified of any charges in advance.

You are responsible for:

• Mobile data charges,
• Internet access costs,
• Any taxes arising from your use of the Services.

11. Termination and Suspension

We may suspend or terminate your account if:

• You violate our Terms or applicable Indian laws;
• You misuse our platform (spam, automation, scams, etc.);
• You remain inactive for a prolonged period.

You may delete your account anytime from the app settings. We reserve the right to preserve business transaction logs to maintain service quality and prevent fraud.

12. Limitation of Liability

Vizbe is provided "as-is", without any warranties.

To the extent permitted by Indian law, we are not liable for:

• Indirect or consequential losses;
• Damages due to misuse of the Services;
• Losses arising from third-party interactions or business offers.

Our maximum liability is limited to ₹1,000 or the amount you paid to us in the last 12 months, whichever is lower.

13. Indemnity

You agree to indemnify and hold Vizbe and its employees harmless from claims, liabilities, damages, or expenses arising out of:

• Your use or misuse of the Services;
• Any offer or communication you share;
• Your breach of these Terms or applicable Indian laws.

14. Modifications to the Terms

We may update these Terms occasionally. When we do, we'll update the "Effective Date" above and notify you via the app or website.

If you continue using Vizbe after the Terms are updated, you accept the changes. If not, please stop using our Services and delete your account.

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with Indian law. Any disputes will be subject to the exclusive jurisdiction of courts in Delhi, India.

16. Third-Party Services

Vizbe integrates with third-party platforms like Google services for notifications, analytics, and verification. Their respective terms apply when you use those features.

We are not responsible for any issues or content on third-party platforms.

17. Emergency Services Disclaimer

Vizbe is not a replacement for mobile phone services or emergency helplines. We do not offer emergency calling or location-based assistance. Always use regular telecom or government services for emergencies.

18. Feedback and Suggestions

We appreciate your feedback! However, we are under no obligation to compensate or credit you for any idea, suggestion, or feature you share with us.

19. Contact Us

If you have questions, feedback, or complaints, reach out at:

Email: support@vizbe.com

Address: C-4, Rayos Business Park, Block C, Sector 63, Noida, UP-201301